Tracey is built and run by a small team in Accra. We read every email, usually within a day, always within three.
By topic
Help & Support
Stuck on something? Statement won't parse? Account issue?
tracey@40analytics.com
Billing
Subscription questions, refunds, receipts, Paystack issues.
tracey@40analytics.com
Privacy
Data access, deletion requests, GDPA-related questions.
tracey@40analytics.com
Security
Vulnerability reports, suspicious activity, account compromise.
tracey@40analytics.com
Press & Partnerships
Media enquiries, integrations, business development.
tracey@40analytics.com
Legal
Terms of service, contracts, legal notices.
tracey@40analytics.com
By post
Tracey
Accra, Ghana
Response times
- Help & Billing: within 1 business day.
- Privacy & Legal: within 14 days (per Data Protection Act).
- Security reports: within 48 hours.
- Everything else: within 3 business days.
Frequently asked
Before emailing, check whether your question is answered in our docs:
- Privacy Policy: how we handle your data.
- Terms of Service: the rules of using Tracey.
- Security: how we protect your data.